The terms of business and use are subject to the Consumer Protection Act (NN 41/14, 110/15, 14/19) and the Law on Obligatory Relations (NN 35/05, 41/08, 125/11, 78/15, 29/18).
In the terms of business you can also find:
Privacy Policy
Form for unilateral termination of the contract
General provisions
The website www.dvije-njuske.hr is owned by Nosy buddies, Craft for manufacturing, trade and services, Bleiweisova 24, Zagreb, owner Iva Čoh, OIB 45048923389 (hereinafter referred to as “Nosy buddies”). Nosy buddies allows you to use the services and content of the website www.dvije-njuske.hr (hereinafter referred to as the “website“), which is governed by these Terms and Conditions.
These Terms and Conditions apply to the use of the website www.dvije-njuske.hr and refer to end users, and by using the website, they agree and accept all provisions of these Terms and Conditions as well as any other provisions or rules that apply to any part of this website without limitations and conditions. If you do not agree with the provisions of these Terms and Conditions, please do not access the website and do not use its contents.
In case of any questions or ambiguities regarding the Terms and Conditions, please contact us.
You can contact us in writing, by post (Dvije njuške, Bleiweisova 24, 10000 Zagreb) or by e-mail (info@dvije-njuske.hr), Nosy buddies will send a written reply by the same means as soon as possible.
The content and all materials on the website are copyrighted and owned by Nosy buddies unless otherwise stated. The use of part of the content and/or material by third parties is permitted only and exclusively with the written permission of the copyright holder. Any unauthorized use of any part of the website’s content will be considered gross copyright infringement and subject to legal action.
By using the website, the user accepts the risks arising from its use and agrees to use the website exclusively for personal use and at his own risk.
Nosy buddies fully disclaim any responsibility for any damage that may arise in any way from the use and/or misuse of the website and that may occur to the user and/or third parties.
Nosy buddies does not guarantee that the website will always be available and available, and that it will not contain errors or viruses. Also, Nosy buddies will try to eliminate all errors and difficulties in access as soon as possible.
Nosy buddies are committed to protecting the personal data of website users and accordingly adopted the Privacy Policy. The website uses the so-called cookies (“cookies“) in order to enable the user to use the website in the best possible way. By using the website, it will be considered that the users are familiar with and agree to the terms of use at all times, including the provisions on the processing and protection of personal data and options related to cookies.
Nosy buddies reserve the right to change these Terms and Conditions without prior notice. All changes will be published on the website and will take effect on the date of publication.
Basic terms
The seller is Nosy buddies, Craftsmanship, trade and services, Bleiweisova 24, Zagreb, owner Iva Čoh, OIB 45048923389.
The buyer is a natural or legal person who is of legal age and capable of doing business and who fills out an electronic order, sends it to the Seller and makes payment via the website www.dvije-njuske.hr. The customer is responsible for the accuracy and completeness of the entered data.
Web shop
The seller undertakes to visibly and legibly highlight the retail prices of all products available for purchase through the website. Prices are exempt from VAT in accordance with Article 90, paragraph 2 of the VAT Act.
The seller will periodically, in accordance with his decision, put certain products on special sale at a price that is lower than the price of those products in the regular sale, and also undertakes to visibly and legibly mark the regular and special price of the product, as well as indicate the duration of the special sale. After the expiry of the promotional sale period, the Seller will not accept orders under the conditions related to the expired promotional sale.
Also, the Seller can offer a “promotional gift code”, the terms and conditions of which will be clearly displayed on the website.
The purchase process takes place so that the Customer orders the product by selecting the product and filling out the electronic form on the website. The product is considered ordered after the Customer goes through the entire order process and receives feedback electronically from the Seller that the product has been successfully ordered.
The subject of the order can only be products for which it is indicated on the website that they are available in stock. The seller reserves the right that due to a large number of orders, there may be deviations in the displayed available products on the website from the actual stock. In that case, the Seller will contact the Buyer about the time frame in which the product is available and/or offer the possibility of returning the amount already paid.
It is considered that the Buyer guarantees the accuracy and completeness of the data he filled out in the form on the website, and the Seller is not responsible for the same. The seller reserves the right to reject the order and/or not deliver the goods if he determines that the information is incorrect or incomplete.
The purchase contract is considered concluded at the moment when the Seller receives confirmation that the amount of the order has been paid to his account.
Payment can be made via internet banking, general money order, card transaction and cash on delivery payment upon collection. The customer undertakes to pay all fees related to his purchase, such as data traffic costs, telephone costs, bank transaction costs, customs duties and the like.
If the Buyer does not make payment for the ordered product within 24 hours, the Seller does not guarantee the availability of that particular product.
The Seller will send the ordered goods for delivery on the following working day after the payment is visible on the bank statement, or after receiving the order in the case of choosing to pay when picking up the goods (cash on delivery).
Delivery
Delivery is made via a delivery service chosen by Nosy buddies.
Shipping costs will be displayed in the Shopping Cart on the website after adding the product and are borne by the Customer unless otherwise stated. Product packaging is included in the delivery price.
Buyers outside of Croatia are responsible for any customs and import costs, fees, permits, possible restrictions and regulations of the country to which the delivery is made.
The seller undertakes to deliver the ordered product within 15 days from the date of conclusion of the contract, and it is considered completed at the moment of handing over the product to the delivery service.
The seller undertakes to deliver a product that is technically correct, has the correct shelf life, is packed in original packaging and corresponds to the type and description of the product listed on the website. The image that illustrates the product on the website may not correspond to the actual appearance due to the monitor settings on the Customer’s computer, differences in color perception, etc. and is not considered a justified reason for the eventual return of the goods. Product information (product description, availability, price, etc.) displayed on the website is subject to irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In the event of obvious errors or malfunctions regarding product information displayed on the website, The seller reserves the right to unilaterally terminate the contract.
The buyer is responsible for checking the correctness of the shipment during collection and has the right to refuse to collect the ordered goods in case of visible external damage to the shipment and/or if the delivered goods do not correspond to the type/quantity of the ordered product, for which the buyer does not bear the delivery costs.
With the Customer’s signature on the delivery note during delivery, it is considered that the product has been properly delivered and that there is no visible defect, i.e. that the delivered goods fully correspond to the ordered products.
If the Buyer refuses to receive the ordered goods without a valid reason, the Seller has the right to withhold the amount of delivery costs and other manipulative costs from the paid amount of the purchase price.
If the delivery fails due to the unavailability of the Buyer, the Seller or the delivery service will contact the Buyer and offer him the possibility of the next delivery.
Complaints, return, exchange
If the Buyer is dissatisfied for any reason, he can send a written complaint to the Seller. Objections can be sent by mail to the address Dvije njuške, Bleiweisova 24, 1000 Zagreb or via e-mail to info@dvije-njuske.hr. The seller is obliged to confirm the receipt of the complaint in writing without delay and no later than within 15 days from the receipt of the complaint.
The customer has the right to make a justified complaint and to return the goods within 14 days of receiving the shipment in the event that the delivered goods do not match the order and/or have some hidden defect that could not be detected during a normal inspection during collection.
In this case, the Seller will offer the option of choosing between a refund, discount or exchange for a new product.
Delivery costs are borne by the Seller.
The seller has the right to refuse the complaint if he finds that it is not an objective defect of the product, but that the damage occurred as a result of the use of the product (for example, if the labels have been removed, if the product is dirty, etc.).
Two noses is responsible for material defects of the products on the website in accordance with the positive regulations of the Republic of Croatia, in particular the Law on Obligations.
The right to unilateral termination of the contract
The buyer has the right to unilaterally terminate the contract within 14 days from the day of receipt of the goods, without giving reasons. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.
In order for the Buyer to be able to exercise his right to unilateral termination of the contract, he must notify the Seller in writing before the expiry of that period, in the form of a Form for unilateral termination of the contract. The form can be sent by mail to the address Dvije Njuške, Bleiweisova 24, 1000 Zagreb or via e-mail to info@dvije-njuske.hr.
The buyer is obliged to return the goods no later than within 14 days from the day of the declaration of termination of the contract.
Exceeding this deadline results in the loss of the right to unilateral termination, i.e. the return of the payment.
Return costs are borne by the Buyer.
The buyer is responsible for any damage to the returned goods that resulted from the handling of the goods during the return. The customer also bears the cost of any reduction in the value of the goods (unpacked goods, lost documentation and parts, damage, use of the goods, etc.), except for what was necessary to determine the nature, features and functionality.
If the product is returned defective, with major damage or without parts and documentation, and if the same is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled his obligation to return the goods and the Seller is not obliged to return the paid funds.
Within 14 days of receiving the returned goods or receiving proof that the goods have been sent back, the Seller will return the amount paid to the Buyer in the same way as it was paid.
The buyer does not have the right to unilaterally terminate the contract if the subject of the contract is goods that are made according to the buyer’s specifications or that are clearly adapted to the buyer.
Final provisions
The Terms and Conditions represent an agreement between the website user and Two Noses. If you do not agree to the terms, please do not use this website or order products through it. By using the website, it is understood that you fully accept these Terms and Conditions.
The terms of business are in accordance with the laws of the Republic of Croatia. In the event of a possible dispute, the Seller and the Buyer will resolve the dispute amicably, and if this is not possible, the competent court in Zagreb is competent.
The conditions apply from January 2, 2020.